
Matilda Leka
22:25 13 Dec 22
I was extreme pleased with Anel Caraballo and her ability to provide me with a property insurance quote that fits my... needs in a timely manner. Thank you for the exceptional customer service and professionalism.read more

Thomas Cook
21:50 08 Dec 22
Anel Caraballo did a fantastic job on getting us the best quotes and great customer service during these trying times... of 2 hurricanes Absolutely the bestread more

M B
15:56 05 Dec 22
Anel Caraballo has been very professional, knowledgeable and answers all our questions. We appreciate when someone... takes the time to answer immediately. Great customer service.read more

Jennifer Duffy
17:47 02 Nov 22
My agent, Nikole is wonderful. She is professional, cost concious, very knowledgeable about all aspects of my... insurance needs...home, auto, umbrella, friendly and customer service oriented. I highly recommend her for your insurance needs.read more

Bill Connolly
20:56 27 Oct 22
Nikole was very pleasant to deal with!She took her time to find the right coverage for me.Definitely recommend!

Elaine Wachtel
18:35 21 Oct 22
Caitlyn helped me with cancelling flood insurance. She was efficient and pleasant.

Bryan Harbord
23:51 12 Oct 22
Anel Caraballo did a great job on quickly quoting me insurance coverage on multiple vehicles. Great customer service.

Nathan Lunsford
18:52 14 Sep 22
Caitlyn is the best! Got me the best quote and was very easy to work with.

MT G
13:47 09 Aug 22
Five Star service. Awesome service and they paid attention to the details I needed. Thanks again!!! Staff was very... attentive!!read more

Mary Fran Mulcahy
13:44 06 Jul 22
Kudos to Nikole Katleba and her customer service skills! I changed insurance agencies for my Naples home because I... could not get a response or anyone on the phone from Southern Fidelity, who I had been with for years. Nikole is very quick to respond and knowledgeable in wind mitigation and condo insurance issues. Highly recommend!read more

Thad Szott
17:38 25 Apr 22
Anel and the team were wonderful to work with. Good communication and always willing to help. Highly recommended.

Richard Gagne
19:01 15 Mar 22
Worked with Nikole and was very pleased with her professionalism and attitude, and she was very pleasant.

Joel David
20:38 23 Feb 22
I had a flood in my condo, and they could not have been less helpful. When I called the office, several times, all I... was told is that they don't get involved in claims. SO, DO THEY JUST COLLECT THE CHECKS???It took 5 months to get a check and when I did it was for 1/3 out what the damage was. I was basically just reimbursed for what it cost to get the water out and tear out the carpet.I called back several time to speak with an office manager and no one would take my call.Do not use this company!!!!read more

James Heimann
02:41 10 Feb 22
Great service. Nikole was excellent. Would recommend your agency to everyone.

James Seelinger
23:53 02 Feb 22
I worked with Kim Dancsec on wind mitigation insurance on my home. Because of my location, Citizens was the only... carrier who would write the insurance. Kim straightened out a mess between the home inspector and Citizens without me having to be involved and saved me what for awhile looked like was going to be a 50% cost increase. Great job, Kim.read more

Rebecca McClung
15:52 22 Nov 21
Nikole was great to work with. She had a quote back to me the same day from a carrier that was much lower than our... current premium. Great service and value!read more

Ken Palmieri
20:29 01 Nov 21
Nikole was wonderful to work with. Buying a new home is stressful enough and she made the process so easy for the... insurance. We have used Ackerman for several years and they have always been great to work with.read more

EJ home
17:38 25 Oct 21
Nikole she is great, she is professional and very responsive, she explained me and worked out a great deal with my home... insurance. I highly recommend Nikole .read more

Jermaine Bryant
13:55 25 Oct 21
I called to get help with a mutual client who has business in both North Carolina & Florida. Anel was professional,... responsive and went though the trouble of following up with me and making sure I had options to present to the insured. I really appreciate the professionalism from one business to the next, because it speaks highly of the staff and their commitment to the industry.read more

Glen Sosnader
19:51 21 Oct 21
Great follow up! Managing multiple properties in different states with all different brokers and companies I rely on... the Ackerman Staff to keep me on track! And they do... !!!read more

Charlie Westrich
18:58 20 Oct 21
I contacted Ackerman Insurance Services for Insurance related to my business. Caitlyn Beach was very helpful and... responsive. I will recommend to as many people as I can. Thanks for the help.read more

Suzy McBrayer
19:55 12 Oct 21
Anel and the other associates at Ackerman were helpful in putting together a timely and competitive bid for our new... property. We have used them previously and have always been happy with their service.read more

George Joseph Stan
04:46 11 Sep 21
Nikole was able to help switch and add vehicles to my policy which I’ve been a customer of Brett for 27 years Since1994... I’ve snow birded and make frequent changes to save money on cars and trucks that are stored keeping in mind the law for coverage of vehicles.read more

Randall Koelb
17:02 25 Aug 21
II just want to say the Nikole, an agent for Ackerman insurance, does a great job. It's sort of sad to say that coming... across a person that actually does her job and does it well is such a big deal, but it is. I recommend that if you do decide to contact Ackerman, ask for Nikole.read more

Christina Lynne Goodman
18:30 02 Aug 21
I'm very pleased with the service I received from Anel. My home insurance was dropped by another carrier and another... insurance company in town, and I called Ackerman by chance. I was helped by Anel, who was super responsive, informative (she took the time to explain things I didn't understand), and was able to provide me with several options to review. I'd highly recommend someone to reach out to her for home owners insurance help.read more

Jim Kostka
22:19 07 Jun 21
After many attempts to resolve an issue my wife and I were having with our insurance carrier, Nikole, a very capable... agent, was able to step up and follow through with the necessary skills and fortitude to unravel the quandary that we were in. A sincere thank you for your help with this matter.read more

Judith Mulholland
21:05 04 Jun 21
I have dealt with Ackerman Insurance for almost 30 years and have found them to always be responsive and pleasant to... deal with. I have had several recent experiences and can not say enough about the staff. In one instance, I had to cancel a Property Owners policy as my house had sold and dealt with Nikole, who was more than helpful through out. And, in a different exchange, I had to open a new policy and dealt with Anel. Once again, the staff was professional and thorough and I am, once again, a satisfied customer.read more

Joseph Speranza
17:57 23 Apr 21
Anel Carabello responded quickly and professionally . She provided a policy at a reduced rate for my condo. It was... quick and easy. I could not be happierread more

Keven Giron
21:47 12 Apr 21
Anel Caraballo was excellent and very helpful! Was able to find me a better rate and very friendly! Definitely... recommend Anel to anyone looking for Insurance. Thank youread more

Richard Cacioppe
15:31 07 Apr 21
After trying several other agencies, I contacted Ackerman. Caitlyn was excellent in helping me to solve a problem... relative to my condo insurance. She was knowledgeable and efficient.read more

Brenda Robinson
23:08 22 Mar 21
Bought a new vehicle. Nikole guided me flawlessly through the insurance process. Pleasant and skilled a great combo.... Thanks Nikole!read more

Brian Dolack
19:25 16 Mar 21
Anel Caraballo helped me with a client that lives in Florida part-time. This client's condo policy had a rate increase... of $544. Anel was very helpful and concerned, saving this client over $1900. Insurance in Florida can be daunting, Anel is a gem that is rarely found in the insurance business. She can help you too.read more

Ray Roth
15:59 22 Feb 21
I was with another carrier, through Ackerman, and I received my annual premium notice. I noticed that my premium had... increased significantly.I called add talked to Nicole Katleba. She said she understood and she re-profiled my coverage. She made a few suggestions and said she would get some quotes for me. The next morning, I was contacted by her. She told ,that another carrier had quoted about the same price as I had. Nicole saved the day!Never met her but she is extremely knowledgeable, prompt and helpful!read more

John Louie
22:31 16 Feb 21
Just moved down to Florida and had to set up insurance for car registration. Anel was knowledgeable and guided me... through several options to get the best coverage at the best rates. Thank you!read more

Faythe Emens
18:55 29 Jan 21
I called Ackerman Insurance for a quote on my new condo and Anel Caraballo was professional, provided great service and... a quick, reasonably priced quote.I highly recommend this agency.read more

Victoria Sartorio
19:46 26 Jan 21
Nikole Katleba has been responsive to my home insurance needs. She is knowledgeable, responsive, and very... professional. We have been with Ackerman for many years and have always received great customer service.read more

Danell Radtke
21:28 07 Jan 21
I was referred to Ackerman Insurance by a neighbor who used to own his own very large insurance agency up north. He... obviously knows what to look for in an agency. Anyway, I was assisted by Anel Caraballo who walked me through all the ins and outs of what my options were for my condo. I was thoroughly impressed by her knowledge and her very warm and friendly personality. I highly recommend Ackerman Insurance.read more

Kerry Kells
13:54 18 Dec 20
Kim always does a great job with all our insurance needs. She is professional and very personable.

Eric Manor
19:17 08 Dec 20
Anel Carabello made the entire insurance buying process so easy! I would highly reccomend anyone looking for insurance... to contact her.read more

Jack Feintuch
16:39 31 Oct 20
Started shopping for quotes, since my renewal was coming up within a few weeks, so I reached out to Ackerman Insurance.... Anel responded to my numerous inquiries for home & auto coverage on a timely and responsive manner. When comparing apples to apples with my current policy, she was slightly higher, so I'm staying with my current provider. Her demeanor, honesty and professionalism throughout the process was sincerely appreciated.read more

Robert Divine
07:51 13 Sep 20
Anel Caraballo at Ackerman is responsive, thoughtful, knowledgeable, efficient, pleasant, and conscientious. I... recommend her and this agency to anyone shopping for Florida insurance.read more

Sergio Carranza
14:23 21 Aug 20
We’ve had business liability insurance with Ackerman for a few years now and will be with them as long as we’re in... business.Kim Dancsec has always been out representative and has never let us down when we need something. She’s always available at amazingly speed.If anyone is looking for business insurance go see her that she will always be there for your business insurance needs.Sergio Carranzaread more

Candi Perez Lopez
19:06 18 Aug 20
Kim has to be the best agent I have ever worked with . Not only was she knowledgeable, she was quick and helpful. I... love her personality. Her ability to be a real person and talked to me and not down to me was refreshing. No one else will ever have my business again!read more

Juan Rodriguez
21:50 13 Aug 20
There aren’t words to express my gratitude to Maricsa Zul. She is LITERALLY the best agent I’ve had she is prompt and... capable of handling any task at hand, any question I had she had an answer in seconds and her professional is incomparable! This company has a very VERY!!! Good asset and she deserves a Raise! Thank you again Mariread more

Angelia Koppenhoefer
16:43 12 Aug 20
I recently moved to Naples and bought a condo. I searched around with various insurance companies and found Ackerman... insurance and Kim. kim was very helpful and quick with a quote. She is very knowledgeable and easy to work with. She was able to get me a better quote than the company I had been working with for over twenty years.read more

K Dancsec
22:46 07 Aug 20
We were recently advised to get new quotes for our homeowners insurance since we had experienced NO customer service... from our agency of many years. Kim at Ackerman came highly recommended from some our mutual business associates and we were not disappointed. She advised us on what kind of coverages were necessary, which ones weren't necessary but good to have and what we did NOT need. She was able to get a 4 point inspection and wind mitigation done for us quickly and we ended up with more coverage for less money than we were paying previously. We were really impressed that she was so knowledgeable and thorough and we have recommended her to acquaintances several times since then.read more

Laura Wilkerson
20:40 05 Aug 20
Anel is AMAZING. She was so helpful to the Michigander - explaining all of the things that would be needed to keep my... Fl. home safe. She is so very kind and assuring. Thank you Anel - You made this simple and smooth.read more

Kurt Rayner
17:01 21 Jul 20
Very timely response to inquiries. Very helpful with questions. Willing to do the extra work to make claims... processing painless. Very, very impressed! Rae has been tremendous to work with!!read more

becky buhl
15:38 23 Jun 20
Anel is amazing. A year ago I had already paid for insurance, but needed help with a FEMA/Flood insurance issue and... that's how I found Anel. Even though I wasn't a customer (yet), she helped me & gave me the best advice. I told her in a year I'm switching and she said she'd set up a reminder to contact me and while I had my own reminder - she reached out to me first & I'm now a happy customer of Ackerman Insurance. I have the same coverage, for less and Anel is so professional and so responsive. If you are in their coverage area - call them, get a quote, SWITCH!read more

Marcelos Thomas
14:11 03 Jun 20
Jennifer is the person who I started with and she helped me find the best pricing! SHe is a friendly professional and... just a kind person. I had an incident and called them to find out what my options were. I got Greg who turned out to be calm, friendly and professional as well. I would highly recommend this group.read more

Oman Harding
06:25 31 May 20
Very helpful, polite and professional, application for homeowners policy was processed very fast. With Florida being... so weird with the hurricane issues, they were able to make sure I was taken care of and covered properly. The deal was exceptionally good. I would highly recommend Ackerman Insurance Services and especially Greg Campbell.read more

Mack Ganash
06:03 31 May 20
Outstandingly helpful both in the search for an insurance company, and equally once I became their client! Plus the... owner is always willing to help in person, asap if there's any kind of a snag. Now that's what I call QUALITY SERVICE - the way it should be!!read more

Maude Chater
16:35 01 May 20
Rae H. was extremely helpful and patient with me, explaining the details of my Homeowners insurance coverage and... exploring alternatives! Her customer service skills were a big factor in my decision to renew!read more

T Menchion
17:31 24 Mar 20
I have been a client of Ackerman Insurance Services for a while now, since at least 1990 when they were located on the... other side of 95. I have been renting all my life, and am just now buying my first house and I must say that Ackerman Insurance Services showed me the true meaning of a Multi-Policy Discount!Not only was the premium of my new Home Insurance policy lower than $500, but the added discount on top of my current Auto Insurance policy with their Agency was even bigger than the cost of my new policy. So basically I added a second policy to my account, FOR LESS MONEY then I was originally paying for just my Auto policy.The service here is amazing, I received a lot of knowledgeable feedback about my insurance policies from the team, and a number of quotes with different companies so I know I am getting the best overall package for my insurance.Thanks ACKERMAN INSURANCE SERVICES !read more

K H
11:43 19 Mar 20
I have nothing but great experiences with Ackerman! For our home and auto insurance needs, Jennifer has been such a... blessing. She is quick to respond and easy to communicate with, detailed and thorough with our policies and super friendly.One time we were on vacation in Hawaii and our rental car got a chip in the window. I frantically emailed Jennifer to see what we needed to do and she was quick to respond. She was able to ease our worries with her knowledge of our policy and assured us that we were covered.I love that I am no longer worried or stressed when it comes to our home and auto insurance needs, as I have come to trust that Jennifer and Ackerman Insurance Services always have our best interests in mind. Thank you for peace of mind!read more

Jeremy Singh
12:53 17 Mar 20
I got my first condo 2 years ago and spoke with Greg Campbell. Not only was he friendly, and knowledgeable about the... topic but he was professional and prompt with his timing of services. I was able to save money by combining my auto and condo insurance, and he never pushed me to make a purchase, as he only had my interests in mind. I recommended Greg to my Uncle, who also used Greg. Thanksread more

maria croes
04:18 13 Mar 20
I contacted Ackerman insurance Services after my old Home Owner's Insurance increased by over $3,000 from last year. ... Something all my friends and family here in Florida are seeing allot. Within minutes I started getting answers, helpful advice. I had to put in one accordion shutter and they immediately got me a rate, with the same coverage for one third the cost. As soon as the work was done, I called and Jennifer put me in touch with an inspector who came the next day and had the report ready for Ackerman Insurance Services/Jennifer and this morning I stopped by the office and am now insured. Professional, helpful, courteous, couldn't ask for more.read more

Eleanor Davidson
18:12 25 Feb 20
Kim Dancsec is a highly skilled agent with Ackerman Insurance. Her depth of knowledge is outstanding, her follow-up is... always timely and she consistently demonstrates a great customer service attitude. She inspires the confidence level of her customers by ensuring all details are accurately stated and completed. Kim is a true professional and a real asset of Ackerman Insurance and is the primary reason we use Ackerman for all our insurance needs.read more

Bob Rivard
02:54 14 Nov 19
I recently needed commercial insurance for a new business start up as well as automobile insurance set to expire with... another company. Kim was recommended to me and she was absolutely amazing in every way. She provided top notch customer service in a friendly, prompt and informed manner. She answered ALL of my questions (sorry Kim) and provided excellent coverage with great rates on both policies. I won't be going anywhere else! Terrific experience! Thanks!read more

Donna
15:33 11 Oct 19
Anel Carabello found me auto rates that saved me 50%! She responded quickly, answered all my questions and was a... pleasure to work with. Great experience.read more